Contact Us
We'd love to hear from you! Whether you have a question about our products, an order, or simply want to say hello, feel free to reach out using the form below. Alternatively, you can contact us at info@captuvo.com
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Frequently Asked Questions
Where do you ship to?
We ship to many countries worldwide, including the US, Canada, Australia, the UK, and most of Europe, Asia, and the Middle East. Some regions may have limited availability.
You can see the full list of countries we deliver to and how long it takes on our page here.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can then track your package worldwide by entering your Order ID and email address on the tracking portal.
Do you have a returns policy?
We offer returns within 30 days of delivery.
To be eligible for a return:
- The item must be returned within 30 days of receiving your order.
- It must be unused, in its original condition, and in the original packaging.
For more details, please check our Refund Policy.
Do I have to pay for returns?
Yes, the customer is responsible for covering the return shipping costs.
Please note that original shipping charges (including express/international shipping and import taxes) are non-refundable.
How secure is my payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the following forms of payment: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, iDEAL, UnionPay, Bancontact and ShopPay.